Can Looks Be Deceiving? (Or….what’s up with that hospital survey?)
By Cindi Gatton |
When I walked into the hospital lobby to visit my friend, I wasn’t sure that I hadn’t arrived in a posh hotel. The marble floors gleamed, and the atrium was filled with plants that made it feel like I’d wandered into a specialty greenhouse. Her room was decorated in matched and muted colors, the hospital …
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Just in Time….or Just in Case?
By Cindi Gatton |
With the advent of really good inventory management, we’ve been trained to wait to buy things until when we need them – just in time. However when inventory is managed so tightly, it’s a bit of a dance when demand picks up. (Think toilet paper). As a consequence many of us have begun to think …
Next Best Thing to Being There…or is it? (Some musings on telemedicine)
By Cindi Gatton |
I remember vividly the first time I used Skype in my work life to communicate with a colleague at a distance. While it was kinda cool to be able to see him, the video was jerky with weird delays, and I felt like I had to keep repeating myself, or asking him to, as the …
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Finding the Right Doctor…For *You*
By Cindi Gatton |
As a patient/health advocate, a common call is “I need to find a doctor. Who’s the best for _________ (fill in the blank?)” Should be a simple question, right? Dictionary.com defines “best” as: “of the highest quality or standing: the best work, the best students; or “the most advantageous, suitable, or desirable: the best way. …
You only think you’re Covered
By Cindi Gatton |
This was the title of a Time magazine piece by Haley Edwards a few years back that included a profile of a case in our practice. The article came to mind through a recent personal experience I wanted to share. Seven weeks ago I sustained a catastrophic plumbing accident in my home, a condo I …
…Not a guarantee of payment. Huh?
By Cindi Gatton |
Your doctor recommends a test or procedure. You’re a wise consumer. You ask your doctor or hospital to pre-authorize coverage, or maybe you even get the codes they will use to bill and call your insurer yourself. You get a pre-authorization reference number or a letter, but somewhere in the documents is a statement that …