Pathfinder's Blog Posts

With the advent of really good inventory management, we’ve been trained to wait to buy things until when we need them – just in time. However when inventory is managed so tightly, it’s a bit of a dance when demand picks up. (Think toilet paper). As a consequence many of us have begun to think […]

I remember vividly the first time I used Skype in my work life to communicate with a colleague at a distance. While it was kinda cool to be able to see him, the video was jerky with weird delays, and I felt like I had to keep repeating myself, or asking him to, as the […]

As a patient/health advocate, a common call is “I need to find a doctor. Who’s the best for _________ (fill in the blank?)”  Should be a simple question, right? Dictionary.com defines “best” as: “of the highest quality or standing: the best work, the best students; or “the most advantageous, suitable, or desirable: the best way. […]

This was the title of a Time magazine piece by Haley Edwards a few years back that included a profile of a case in our practice. The article came to mind through a recent personal experience I wanted to share. Seven weeks ago I sustained a catastrophic plumbing accident in my home, a condo I […]

Your doctor recommends a test or procedure. You’re a wise consumer. You ask your doctor or hospital to pre-authorize coverage, or maybe you even get the codes they will use to bill and call your insurer yourself. You get a pre-authorization reference number or a letter, but somewhere in the documents is a statement that […]

I think it was often the look on my face. I can’t really remember ever “talking back” to an adult, but it’s hard to imagine any kid not wanting to at some point. I suspect there must have been something on my face that indicated I wanted to “talk back” that caused my grandmother or […]